Carl Rogers noted that about 80%of all messages sent could be so categorized, whereas about 20% seemed incidental or of no importance. He concluded that, if any one person used more than 40% of the responses, he/she would be so stereotyped. The overuse, or under use of the responses, seems to interfere with helping the sender and with building a relationship. Which is most appropriate? Under what conditions? You may wish to explore this in the group.,
The only way to really develop any skill is through practice, either mental imagery, or in action. The following fishbowl technique is designed to familiarize you with the U. P. S .I. E. i.e., understanding, probing, support, interpretative, and evaluative listening responses and to give you practice in using them. Part of the fun in developing any skill is to experience the different style each of us uses and to note the tremendous variety of our responses.
Fish Bowl Technique
Form a group of two, or more, or join in a chat room which is available, and practice using the reposes. Each member role plays his/her respective listening part. Observers give feedback to role players and tabulate the percentage of each response. Time yourself for about 15 minutes and record ,or have an observer, record the type of listening response used during the time. Tally the total number of verbal responses used. Now indicate which type of responses were most frequently used and which were least. Were any responses used more than 40%? What did you learn from this exercise? Use the following table to assist you in recording the responses.
Type of listening responses Number of responses in timed period
1.Don E. Hamachek, Encounter
with Others: Interpersonal Relationships and You, New York: Holt, Rinehart
and Winston, Inc.1982, p.212,